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Business & Regulatory Compliance Lead

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Job Ref:  YBGDN
Employer:  Sydney Water
Job Type:  Permanent Full Time
Parramatta NSW 2150, Australia (Show on map)
  • Lead the regulatory compliance and reporting function within Customer Services
  • Coordinate and maintain Customer Services' regulatory compliance and reporting systems
  • Liaise with internal and external stakeholders; act as a key point of reference for other areas
  • Help shape the lifestyle of greater Sydney
  • Parramatta Location

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

Help us innovate to meet the challenges of our growing cities by

  • Coordinate and maintain Customer Services' customer compliance systems, including customer complaints processes.
  • Maintain measurement, analysis and reporting processes for Customer Services (including performance indicators for Annual Report, Folios of Progress and customer complaints).
  • Coordinate and contribute to Customer Services' input into regulatory and legislative reviews e.g. Operating Licence and Customer Contract.
  • Identify and recommend changes to business processes in response to changes to regulatory or legislative requirements.
  • Coordinate and provide input into State and Federal benchmarking and best practice initiatives including NWI, WSAA, IPART, and other water utilities seeking improvements in practice and or cross service standardisation in relevant areas (practices, reporting etc).
  • Coordinate and contribute to the implementation of and reporting on the divisional quality assurance process including: cyclical, regulatory and legislation generated review and risk reviews
  • Coordinate internal and external audits, including planning, briefing stakeholders on timing and scope, implementation, coordinating relevant paperwork and preparing staff for audit
  • Liaise across the organisation and with external stakeholders on regulatory and legislative matters; act as a key point of reference for other business units and groups for the responsibilities listed above  
  • Manage a small team to respond to Ministerial and EWON enquiries  

About you

  • Tertiary qualifications in an appropriate discipline or relevant experience in a similar role.
  • 5-10 years business experience in a relevant field
  • Knowledge of regulatory and compliance requirements and systems and how they apply to Sydney Water
  • Sound understanding and experience with Quality Assurance systems and monitoring
  • Superior Stakeholder engagement skills
  • Excellent written and oral communication skills with the ability to liaise effectively with internal and external stakeholders

Application Closes: 22nd July 2018

Please see the position description for the roles full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table.  You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s TermsPrivacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

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