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Manager, Housing Operations

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Job Ref:  34643
Employer:  Department of Housing and Community Development (NT)
Job Type:  Full Time
Darwin NT, Australia (Show on map)



Department of Housing and Community Development

Work Unit

Housing Operations Arnhem

Job Title

Manager, Housing Operations


Senior Administrative Officer 1

Job Type

Full Time


Fixed from 01/09/2018 to 30/06/2020


$114,737 - $128,178



Position Number







Courtney Warr on 08 8987 0409 or  

Agency Information

Information for Applicants

Applications must be limited to a one-page summary sheet and an attached detailed

resume/cv.  For further information for applicants and example applications: click here

Information about Selected Applicant’s Merit

If you accept this position, a detailed summary of your merit (including work history, experience, qualifications, skills, information from referees, etc.) will be provided to other applicants, to ensure transparency and better understanding of the reasons for the decision. For further information: click here

Special Measures

The NTPS values diversity and aims for a workforce which is representative of the community we serve. Therefore under an approved Special Measures recruitment plan, ATSI applicants will be given priority consideration and preference in selection for this vacancy if they meet all essential selection criteria and are suitable at the position level. For further information: click here

Apply Online Link


Primary Objective: Deliver leadership and management to the unit to enable effective, high quality, culturally appropriate delivery of public and Government Employee housing services and other related programs in accordance with relevant legislation and Departmental policies and procedures. Undertake Contract Management in line with business programs to achieve better housing and employment outcomes for Indigenous people.


Key Duties and Responsibilities:

1.     Lead the implementation and delivery of housing and related services, including the ongoing analysis and review of changing client needs, management of more complex issues and implementation of key reforms to meet the department’s strategies in a changing environment.

2.     Identify staff development needs and training opportunities that ensure capability exists to carry out operational activities in an efficient and effective manner and to achieve required performance outcomes.

3.     Prepare high standard, accurate and timely briefs, reports, high level submissions and Ministerial and Legislative assembly Briefs on operational Department of Housing and Community Development issues.

4.     Establish and maintain effective partnerships with key stakeholders, service providers, government and no-government agencies to deliver effective housing services.

5.     Provide strategic advice to management and authoritative input into the development and review of housing operational programs, policies and procedures.

6.     Respond positively to change with a commitment to ongoing improvement and professional development.


Selection Criteria:


1.     High level leadership skills with extensive experience in staff management and proven ability to provide leadership in a changing organisational and frontline service delivery environment.

2.     Ability to undertake strategic planning including the development of performance measures which are aligned with government policy, environmental change and client needs and the demonstrated capacity to negotiate required outcomes in complex situations.

3.     Capacity to think laterally and show good judgement, intelligence and common sense in developing solutions based on strategic analysis.

4.     Extensive knowledge of Northern Territory and Australian Government policy and strategic direction and, including related legislation and regulations or the ability to quickly acquire.

5.     Ability to effectively communicate with a diverse group of service providers and stakeholders including remote Indigenous people and other diverse culture groups.

6.     Current NT “C Class” driver’s license or equivalent and the capacity to travel regularly to remote communities by road and/or light aircraft.



1.     Extensive experience working in Indigenous communities.

2.     Tertiary qualifications relevant to the position and/or extensive relevant experience

3.     Working knowledge of functions, policies and regulatory controls within the public housing sector, including the Housing Act and Residential Tenancies Act.

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