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Senior Service Desk Officer

Vacancy has expired

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Job Ref:  316814
Employer:  Department for Education and Child Development (SA)
Job Type:  Contract
Adelaide SA, Australia (Show on map)
Salary and Benefits:  ASO4 ($69,135 - $72,616 per annum)
Senior Service Desk Officer
Child Protection
Job reference: 316814
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

External Vacancy – Open to Everyone

Status: Full Time Term Vacancy (until July 23, 2019)

Location: Adelaide CBD

Remuneration: ASO4 ($69,135 - $72,616 per annum)



The Senior Service Desk Officer is accountable to the Service Desk Team Leader for:

  • Coordinating and providing a range of ICT Service Desk second level support functions to ensure the effective operation of DCP’S ICT infrastructure, hardware and software assets and telephony
  • Ensuring the effective receipt, recording and address of all second level requests and incidents raised through the Service Desk, to maintain a core customer service focus for remediation within agreed service levels
  • Providing a technical service contact and advisory point to guide the improved utilisation of computer and mobile systems and software
  • Contributing to the development and maintenance of service desk policies, guidelines and procedures to guide and support the ongoing productive use of agency IT assets

Special Conditions:

  • There are special conditions attached to this role, please refer to the Role Description to find out more

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

Application Instructions: You will be required to answer the mandatory behavioural questions (please refer to 'How do I answer Behavioural Questions' in the 'Help' menu for more information) and attach your cover letter, current résumé/curriculum vitae and Employment Declaration prior to clicking 'Submit Application'. It is recommended to allow enough time to complete the whole application as the system times out after one hour of inactivity. For Role Descriptions and to submit your application click apply or visit

For assistance with any technical issues please contact the help desk on 1300 733 056 or

Applications close: 08/07/2018 11:00 PM 

Flexibility Statement 
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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