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Booking Officer

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Job Ref:  022776
Employer:  Department of Housing and Community Development (NT)
Job Type:  Full Time
Darwin NT, Australia (Show on map)



Department of Housing and Community Development

Work Unit

Aboriginal Interpreter Services

Job Title

Booking Officer


Administrative Officer 4

Job Type

Full Time




$66,015 - $75,783



Position Number







Leeanne Forday on 08 8999 8529 or

Agency Information

Information for Applicants

Applications must be limited to a one-page summary sheet and an attached detailed resume/cv.  For further information for applicants and example applications: click here

Information about Selected Applicant’s Merit

If you accept this position, a detailed summary of your merit (including work history, experience, qualifications, skills, information from referees, etc.) will be provided to other applicants, to ensure transparency and better understanding of the reasons for the decision. For further information: click here

Special Measures

The NTPS values diversity and aims for a workforce which is representative of the community we serve. Therefore under an approved Special Measures recruitment plan, ATSI applicants will be given priority consideration and preference in selection for this vacancy if they meet all essential selection criteria and are suitable at the position level. For further information: click here

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Primary Objective: Provide a customer focused booking service to Aboriginal Interpreter Services (AIS) clients by matching job requests to interpreters; making all arrangements to get interpreters to jobs; monitoring quality of service and ensuring accurate and prompt entering of all data from new job request to completion stage in the job management system.


Context Statement: The AIS Bookings Unit operates a 24/7 booking service (call centre), responding to requests from a variety of Government, non-Government and private clients for Aboriginal language interpreters, across the whole of NT as well as SA/WA cross border locations. Staff are required to work in a demanding and dynamic environment that requires a resilient and flexible attitude, an ability to manage shifting and competing priorities as well as taking into account cultural sensitivities.


Key Duties and Responsibilities:

1.     As first point of contact provide advice and information to AIS clients, including types of interpreting services available and costs, and languages spoken based on client origin and community locations.

2.     Manage prioritisation of overall job allocation to ensure urgent and high level requests are actioned promptly and within required timeframes.

3.     Identify and match job requests to most appropriately qualified interpreters giving consideration to cultural protocols, kinship, language groups and the skills and capabilities of each interpreter.

4.     Monitor and maintain quality service through direct liaison with clients to manage/clarify expectations, deadlines and to keep them informed of progress regarding availability and confirmation of interpreters.

5.     Arrange and process interpreter travel to assigned jobs when required, including obtain delegate approvals, book taxis, airfares, accommodation, arrange travel allowance and process and acquit movement requisitions.

6.     Follow up job outcomes with clients and interpreters to ensure all time sheets are received and entered for interpreter pays to be processed, and to finalise and complete jobs in the database for client invoicing and reporting.

7.     Operate in a team environment with rostered break requirements and also undertake on-call rostered duties to assist with provision of the 24 hour service.


Selection Criteria


1.     Demonstrated experience working in a culturally appropriate manner including being able to deal confidentially and with a high level of tact and sensitivity with Aboriginal people.

2.     Demonstrated ability to negotiate and communicate confidently with external clients and peers whilst exercising initiative, discretion and cultural sensitivity, to provide a high level of client focus and service excellence.

3.     Proven strong organisational skills and ability to manage and monitor own workload to identify capacity to provide support across the team when and if required.

4.     Demonstrated experience in administrative procedures with high level of computer literacy skills, including relevant experience in database and electronic records management systems.

5.     Demonstrated ability to think strategically and focus on completing tasks to ensure unit objectives are achieved without flow on effects to other staff or the business overall.



1.     Working knowledge of computer applications including MS Office, outlook, databases as well as NT Government standard systems such as Travel Request Information Processing System (TRIPS), Tower Records Information Management (TRIM), QBT on-line booking system and NTG payroll or similar systems.

2.     Knowledge of Aboriginal languages, geographic locations of towns and communities within the Northern Territory as well as some awareness of the complexities of Aboriginal cultural, social and economic issues and how they may impact on client service delivery.


Approved                                                                                                                                             Director – Aboriginal Interpreter Service

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