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Service Desk Analyst

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Job Ref:  19773
Employer:  City of Whitehorse
Job Type:  Permanent Full Time
Nunawading VIC 3131, Australia (Show on map)
Salary and Benefits:  $67,003 per annum

Service Desk Analyst

  • Full Time
  • $67,003 per annum

In this newly created role you will provide professional, friendly and responsive customer service to our organisation providing first level service desk support including applications, desktop and mobile support.

This includes receiving, prioritizing, documenting, and actively resolving end user service requests. You will also provide technical support for IT hardware and software, foster good IT practice, perform technical administrative tasks while adhering to service delivery frameworks as well as preforming general office administrative tasks.

To be successful you will have relevant tertiary qualifications, knowledge of ICT trends, issues and opportunities, demonstrated written and oral communication skills, the ability to provide customer service supporting Windows operating systems and Office products as well as the ability to build and maintain effective relationships.

Further information is available from Richard Johnston on 9262 6510. Applications must address the key selection criteria contained in the position description.

Applications close 21 June 2018.

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